Congratulations to Brenda Kraack, West Region Underwriting Supervisor, for receiving the Silver Circle Award for Customer Service in Q1, 2026. Read below for Brenda's insights and thoughts on delivering exceptional customer service!
How would you define excellent customer service?
An important asset to excellent customer service is exceeding our customers’ expectations to go above and beyond their needs.
What personal attributes do you believe set you apart in your approach to serving customers?
I try to always return a phone call or email immediately and make sure our customers get a personal touch to their needs.
What motivates you to consistently deliver great service, even during challenging moments?
My biggest motivation would be my relationship with my customers, both internal and external. It’s imperative that I always deliver the highest quality of service to show my loyalty and accountability.
What advice would you give to others who want to elevate their customer service impact?
I would say to actively listen to your customers’ needs and always give them quick and clear answers. Build a relationship with them to build trust.