Congratulations to Tracy Atondo, West Region Senior Adjuster, for receiving the Silver Circle Award for Customer Service for Q1, 2026. Read below for Tracy’s insights and thoughts on delivering exceptional customer service!
How would you define excellent customer service?
Excellent customer service means being present, responsive, dependable, knowledgeable and trustworthy. It’s about making customers feel supported and genuinely caring in every interaction. Listening with intention and building trust through consistency.
What personal attributes do you believe set you apart in your approach to serving customers?
I take pride in my work and in how I show up for others. I stay calm and solution focused, listen carefully and communicate clearly so people feel heard and respected. I stay accessible and I try to anticipate their needs before they have to ask. I lead with empathy and genuinely care about the people I work with.
What motivates you to consistently deliver great service, even during challenging moments?
I truly love what I do. I know that in our industry, especially during claims, situations can be stressful and time sensitive. Behind every claim is a grower who has invested time, money and heart into their operation. During challenging times, they are often facing uncertainty and stress. If I can bring clarity, calm and reassurance during those moments, that is what matters.
What advice would you give to others who want to elevate their customer service impact?
My advice to others would be simple; be present and be available. Follow through on commitments, respond promptly. Being reliable, attentive and genuinely invested in the people we serve is what truly elevates customer service.